? Renter’s Insurance Compliance – FAQ & How-To Guide

1. How do I submit my renter’s insurance policy in the portal?

• Click the secure link provided in the email
• Log in with your tenant information (name, unit number, or email)
• Upload a PDF copy of your active renter’s insurance policy
• Confirm the details and submit
• You’ll see a confirmation message once your upload is successful

2. What if I already have renter’s insurance?

• If your existing policy meets the coverage requirements, simply upload it using the link
• The system will automatically verify it
• If there’s an issue (e.g., missing coverage), you’ll be notified by email

3. How do I add an Interested Party to my insurance policy?

Adding an Interested Party ensures your property management company is notified if your policy changes, lapses, or is canceled.

• Contact your insurance provider (via phone, app, or agent)
• Request to add your Property Management Company as an Interested Party
• Once added, your provider will send updates directly to the property management office
• You should still upload your policy to the portal to confirm compliance

4. Do I need to do this every year?

• Yes, renter’s insurance must remain active throughout your lease
• Each time your policy renews, upload the updated version to the portal

5. What happens if I don’t submit proof of coverage?

• If no policy is uploaded, you may be automatically enrolled in a default insurance program
• The monthly charge will appear on your account